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Privacy Policy

Effective Date: August 8, 2025 | Last Updated: August 8, 2025
Hipster Lasers (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canadian Anti-Spam Legislation (CASL).
By using our website, making a purchase, or interacting with our services, you consent to the practices described in this Privacy Policy.

  1. Information We Collect:

    • - Personal Information You Provide: name, email, phone number, billing/shipping address, payment details (via third-party processors).
    • - Automatically Collected: IP address, browser type, device info, pages visited, cookies, and tracking pixels for analytics and marketing.
    • - Third-Party Sources: Shopify (e-commerce), Stripe/PayPal (payment processing), shipping carriers, Google Analytics, and Meta/Facebook Ads.

  2. How We Use Your Information:

    • - Process and fulfill orders, communicate updates, and provide customer support.
    • - Send optional promotional emails with explicit consent under CASL.
    • - Analyze website traffic, improve our services, and ensure security.
    • - Comply with legal and tax requirements.

  3. Marketing & CASL Compliance:

      We send commercial electronic messages only with consent.
      You can withdraw your consent anytime via unsubscribe links or by contacting us.

  4. Sharing Your Information:

      We never sell or rent your data.
      We may share it with trusted service providers (Shopify, Stripe, PayPal, shipping carriers, Meta, Google) or legal authorities if required.

  5. Cookies & Tracking:

      We use cookies, pixel tags, and similar technologies to enable functionality, personalize content, and improve our services.
      You may disable cookies in your browser, but some features may not function properly.

  6. Data Retention & Storage:

    • - Order data: retained for 7 years for tax compliance.
    • - Marketing data: up to 24 months unless consent is withdrawn.
    • - Customer support data: 12 months post-resolution.
    Data may be stored in Canada, the U.S., or jurisdictions where service providers operate.

  7. Security:

      We use SSL/TLS encryption, secure servers, and access controls to protect your information.
      No online method is 100% secure.

  8. Your Rights (Under PIPEDA):

    • - Access, correct, or request deletion of your personal data.
    • - Withdraw consent for marketing communications at any time.
    • - Submit privacy complaints to the Office of the Privacy Commissioner of Canada.

  9. International Transfers:

      If accessing from outside Canada, your data may be transferred internationally.
      We take reasonable steps to ensure cross-border compliance.

  10. Children’s Privacy:

      We do not knowingly collect data from children under 13.
      Any discovered data will be deleted immediately.

  11. Updates to This Policy:

      We may update this Privacy Policy as needed. Material changes will be posted on our website.

  12. Contact:

      Privacy Officer: Hipster Lasers Privacy Officer
      Email: info@hipsterlasers.com
      Mailing Address: 610 Bowes Rd, Unit 10, Concord, Ontario, Canada
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